What does a concierge do?

The concierge services help organise reception and everyday operations in buildings, offices, schools and residential communities. Duties depend on the premises and contract. Reception and support access duties must be distinguished from tasks reserved for licensed private security personnel.

Choosing a concierge service

Compare experience, organisation, replacement cover, customer service and the scope of each quotation. Define hours and duties first so proposals can be compared fairly.

At ALFHAM you can enquire about cleaning, security and Support staffto cover reception, concierge, car park assistance and building support requirements. Private security duties must be assigned to appropriately licensed personnel through a legally compliant service.

Understanding concierge work

A concierge carries out agreed duties during contracted hours. Job titles, any on-site accommodation and incident cover depend on the organisation and employment arrangements. They do not imply permanent availability.

The applicable collective agreement and conditions depend on the activity, employer and geographical scope of the service.

What duties can be included?

Typical duties, subject to the agreed contract, include:

• Entrance reception: welcoming visitors, providing directions and applying the site’s support access procedures, without undertaking duties reserved for licensed security guards.
• Shared-area checks: observing the condition of gardens, rooms and communal spaces, reporting issues and coordinating notifications. Specialist gardening, lifeguarding and technical repairs require appropriately qualified personnel.
• Agreed cleaning duties: some premises include defined routine cleaning tasks. More extensive work is coordinated with the relevant cleaning service.
• Mail and parcels: handling receipt and delivery in line with authorisations, custody procedures and the site’s data protection arrangements.
• Waste: assisting with bins and keeping the storage area tidy in line with collection times, recycling arrangements and contracted duties.
• Maintenance issues: identifying and reporting faults, recording them and facilitating access for technicians. Specialist repairs should be referred to competent professionals.
• Shared installations: checking authorised indicators or schedules and reporting irregularities. Heating system adjustments and technical maintenance belong to competent personnel.

Need a concierge service in Barcelona? Tell us about the building, hours and duties. We will prepare a proposal with clearly defined responsibilities and cover.