Information and public assistance staff in Barcelona
A public-facing building needs accessible information and guidance consistent with its operations. Request information staff in Barcelona to handle basic enquiries, indicate departments and guide users. Before defining the role, clarify which information is given and which enquiries the centre's own staff should resolve.
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Support staff to guide users and refer enquiries.
This speciality forms part of our services in support services in Barcelona. You can consult the specialities index to compare requirements and choose the right service.
Information point and routes
Locate the assistance point and describe the departments visitors are directed to. Opening hours, building activities and available signage help define tasks. Up-to-date instructions support consistent information.
Referral to the right department
Support staff help users find the right contact. Explain which questions can be answered and which should be referred to the centre's team. The role does not include administrative decisions, specialist advice or duties belonging to other professionals.
Footfall and role arrangements
Describe peak public arrival periods and whether appointments or a waiting procedure apply. This information is used to assess time slots and tasks. Resources, service conditions and specific role requirements are defined in the proposal.
Information needed for a quote
- Building, activity and location in Barcelona.
- Hours and approximate user footfall.
- Information and guidance to provide.
- Referral channel to responsible staff.
Tell us where your premises are in Barcelona and the scope you would like assessed. Our office is at Carrer de la Bisbal, 37, 08041 Barcelona. Call us on +34 93 435 42 42.
Questions about this service
Is this suitable for public-facing facilities?
Describe your facility's requirements so the role can be assessed. The scope, instructions and assignment terms must be clear.
Does support staff make decisions about users' administrative procedures?
That duty is not assumed. Assistance is limited to the information and referral tasks agreed with the centre.
Other related requirements
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