{"id":1401,"date":"2026-10-22T14:35:44","date_gmt":"2026-10-22T14:35:44","guid":{"rendered":"https:\/\/alfham.es\/?page_id=1401"},"modified":"2026-10-23T12:23:13","modified_gmt":"2026-10-23T12:23:13","slug":"information-and-public-assistance-staff-in-barcelona","status":"publish","type":"page","link":"https:\/\/alfham.es\/en\/support-services-barcelona\/information-and-public-assistance-staff-in-barcelona\/","title":{"rendered":"Information and public assistance staff in Barcelona"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_0 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><div class=\"breadcrumb\"><a class=\"\" href=\"https:\/\/alfham.es\/en\/\">Home<\/a><span>\/<\/span><a class=\"\" href=\"https:\/\/alfham.es\/en\/support-services-barcelona\/\">support services in Barcelona<\/a><span>\/<\/span><a class=\"\" href=\"https:\/\/alfham.es\/en\/support-services-barcelona\/specialities\/\">Specialities<\/a><\/div>\n<section class=\"service-hero\">\n<div>\n<div class=\"eyebrow\">Support services \u00b7 Barcelona<\/div>\n<h1>Information and public assistance staff in Barcelona<\/h1>\n<p>A public-facing building needs accessible information and guidance consistent with its operations. Request information staff in Barcelona to handle basic enquiries, indicate departments and guide users. Before defining the role, clarify which information is given and which enquiries the centre's own staff should resolve.<\/p>\n<p><a class=\"button\" href=\"https:\/\/alfham.es\/en\/contact\/?servicio=Servicios%20auxiliares\">Request a quote <span aria-hidden=\"true\">\u2197<\/span><\/a><\/div>\n<p><img decoding=\"async\" class=\"service-photo\" src=\"https:\/\/alfham.es\/wp-content\/themes\/alfham-divi\/assets\/auxiliares-hd.webp\" alt=\"Information and public assistance staff in Barcelona\" width=\"700\" height=\"550\" fetchpriority=\"high\"><\/section>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_1 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><section class=\"section detail-body\">\n<div>\n<div class=\"eyebrow\">Service scope<\/div>\n<h2>Support staff to guide users and refer enquiries.<\/h2>\n<p class=\"cluster-parent\">This speciality forms part of our services in <a class=\"\" href=\"https:\/\/alfham.es\/en\/support-services-barcelona\/\">support services in Barcelona<\/a>. You can consult the <a class=\"\" href=\"https:\/\/alfham.es\/en\/support-services-barcelona\/specialities\/\">specialities index<\/a> to compare requirements and choose the right service.<\/p>\n<div class=\"detail-list\">\n<div><span>01<\/span><\/p>\n<section>\n<h3>Information point and routes<\/h3>\n<p>Locate the assistance point and describe the departments visitors are directed to. Opening hours, building activities and available signage help define tasks. Up-to-date instructions support consistent information.<\/p>\n<\/section>\n<\/div>\n<div><span>02<\/span><\/p>\n<section>\n<h3>Referral to the right department<\/h3>\n<p>Support staff help users find the right contact. Explain which questions can be answered and which should be referred to the centre's team. The role does not include administrative decisions, specialist advice or duties belonging to other professionals.<\/p>\n<\/section>\n<\/div>\n<div><span>03<\/span><\/p>\n<section>\n<h3>Footfall and role arrangements<\/h3>\n<p>Describe peak public arrival periods and whether appointments or a waiting procedure apply. This information is used to assess time slots and tasks. Resources, service conditions and specific role requirements are defined in the proposal.<\/p>\n<\/section>\n<\/div>\n<\/div>\n<div class=\"cluster-budget\">\n<h3>Information needed for a quote<\/h3>\n<ul>\n<li>Building, activity and location in Barcelona.<\/li>\n<li>Hours and approximate user footfall.<\/li>\n<li>Information and guidance to provide.<\/li>\n<li>Referral channel to responsible staff.<\/li>\n<\/ul>\n<p>Tell us where your premises are in Barcelona and the scope you would like assessed. Our office is at Carrer de la Bisbal, 37, 08041 Barcelona. Call us on +34 93 435 42 42.<\/p>\n<\/div>\n<\/div>\n<aside class=\"aside\">\n<div class=\"eyebrow\">Sales enquiries<\/div>\n<h3>Let's discuss your premises<\/h3>\n<p>Request a proposal covering the tasks and time slots your activity requires.<\/p>\n<p><a class=\"button\" href=\"https:\/\/alfham.es\/en\/contact\/?servicio=Servicios%20auxiliares\">Request an assessment <span aria-hidden=\"true\">\u2197<\/span><\/a><a href=\"#te-llamamos\" class=\"aside-callback\">I would prefer a call \u2197<\/a><a href=\"tel:+34934354242\">93 435 42 42 \u2197<\/a><\/aside>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_2 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><section class=\"section faq\">\n<div class=\"eyebrow\">Before you hire<\/div>\n<h2>Questions about this service<\/h2>\n<details>\n<summary>Is this suitable for public-facing facilities?<\/summary>\n<p>Describe your facility's requirements so the role can be assessed. The scope, instructions and assignment terms must be clear.<\/p>\n<\/details>\n<details>\n<summary>Does support staff make decisions about users' administrative procedures?<\/summary>\n<p>That duty is not assumed. Assistance is limited to the information and referral tasks agreed with the centre.<\/p>\n<\/details>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_3 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_3 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><section class=\"section ah-cluster-links\">\n<h2>Other related requirements<\/h2>\n<div class=\"related-grid\"><a class=\"related\" href=\"https:\/\/alfham.es\/en\/support-services-barcelona\/reception-support-for-businesses-in-barcelona\/\">Reception support for businesses in Barcelona<\/a><a class=\"related\" href=\"https:\/\/alfham.es\/en\/support-services-barcelona\/visitor-management-support-in-barcelona\/\">Visitor management support in Barcelona<\/a><a class=\"related\" href=\"https:\/\/alfham.es\/en\/support-services-barcelona\/support-staff-for-logistics-centres-in-barcelona\/\">Support staff for logistics centres in Barcelona<\/a><a class=\"related\" href=\"https:\/\/alfham.es\/en\/support-services-barcelona\/specialities\/\">View all specialities<\/a><\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_4 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_4 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_4 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><div class=\"alfham-library\" data-library-id=\"1454\" data-library-type=\"llamada\"><div class=\"et_pb_section_5 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_5 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_5 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><section class=\"section callback-section\" id=\"te-llamamos\" aria-labelledby=\"callback-title\">\n<div class=\"callback-copy\">\n<div class=\"eyebrow\">Let's discuss your next service<\/div>\n<h2 id=\"callback-title\">Would you like us<br \/>to call you?<\/h2>\n<p>Leave your telephone number and we will contact you to discuss the services your business, residential community or premises need.<\/p>\n<p class=\"callback-scope\">Sales enquiries about hiring cleaning, security and support services.<\/p>\n<p><a class=\"text-link\" href=\"https:\/\/alfham.es\/en\/contact\/\">Would you like to tell us more? Request a quote \u2197<\/a><\/p>\n<div class=\"callback-jobs\">Looking for work? <a href=\"https:\/\/alfham.es\/en\/work-with-us\/\">Apply here \u2197<\/a><\/div>\n<\/div>\n<div class=\"ah-form callback-form\">\n<h3>Request a sales call<\/h3>\n<p class=\"form-intro\">We only need your telephone number. Fields marked * are required.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1944-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1944\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1401#wpcf7-f1944-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1944\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1944-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-grid callback-fields\">\n\t<p><label>Your name<span class=\"wpcf7-form-control-wrap\" data-name=\"callback-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"callback-name\" \/><\/span><\/label><label>Contact telephone *<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-769\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-769\" \/><\/span><\/label><label class=\"full\">Service you are interested in<span class=\"wpcf7-form-control-wrap\" data-name=\"callback-service\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"callback-service\"><option value=\"I would like advice\">I would like advice<\/option><option value=\"Cleaning\">Cleaning<\/option><option value=\"Security\">Security<\/option><option value=\"Support services\">Support services<\/option><option value=\"Concierge and building attendant services\">Concierge and building attendant services<\/option><option value=\"Several services\">Several services<\/option><\/select><\/span><\/label>\n\t<\/p>\n<\/div>\n<p class=\"callback-consent\"><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-269\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-269\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I request a sales call from ALFHAM and have read the <a href=\"https:\/\/alfham.es\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">privacy policy<\/a>.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Request a sales call\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1927,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1401","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Information and public assistance staff in Barcelona \u00b7 ALFHAM<\/title>\n<meta name=\"description\" content=\"Information and public assistance staff in Barcelona. 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