{"id":1399,"date":"2026-10-22T14:35:44","date_gmt":"2026-10-22T14:35:44","guid":{"rendered":"https:\/\/alfham.es\/?page_id=1399"},"modified":"2026-10-23T12:23:13","modified_gmt":"2026-10-23T12:23:13","slug":"auxiliars-d-informacio-i-atencio-al-public-a-barcelona","status":"publish","type":"page","link":"https:\/\/alfham.es\/ca\/serveis-auxiliars-barcelona\/auxiliars-d-informacio-i-atencio-al-public-a-barcelona\/","title":{"rendered":"Auxiliars d&#8217;informaci\u00f3 i atenci\u00f3 al p\u00fablic a Barcelona"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_0 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><div class=\"breadcrumb\"><a class=\"\" href=\"https:\/\/alfham.es\/ca\/\">Inici<\/a><span>\/<\/span><a class=\"\" href=\"https:\/\/alfham.es\/ca\/serveis-auxiliars-barcelona\/\">serveis auxiliars a barcelona<\/a><span>\/<\/span><a class=\"\" href=\"https:\/\/alfham.es\/ca\/serveis-auxiliars-barcelona\/especialitats\/\">Especialitats<\/a><\/div>\n<section class=\"service-hero\">\n<div>\n<div class=\"eyebrow\">Serveis auxiliars \u00b7 Barcelona<\/div>\n<h1>Auxiliars d'informaci\u00f3 i atenci\u00f3 al p\u00fablic a Barcelona<\/h1>\n<p>Un edifici obert al p\u00fablic necessita informaci\u00f3 accessible i una orientaci\u00f3 coherent amb el seu funcionament. Demana auxiliars d'informaci\u00f3 a Barcelona per atendre consultes b\u00e0siques, indicar depend\u00e8ncies i orientar usuaris. Abans de definir el lloc, cal aclarir quina informaci\u00f3 es facilita i quines consultes ha de resoldre el personal propi del centre.<\/p>\n<p><a class=\"button\" href=\"https:\/\/alfham.es\/ca\/contacte\/?servicio=Servicios%20auxiliares\">Demana pressupost <span aria-hidden=\"true\">\u2197<\/span><\/a><\/div>\n<p><img decoding=\"async\" class=\"service-photo\" src=\"https:\/\/alfham.es\/wp-content\/themes\/alfham-divi\/assets\/auxiliares-hd.webp\" alt=\"Auxiliars d&#x27;informaci\u00f3 i atenci\u00f3 al p\u00fablic a Barcelona\" width=\"700\" height=\"550\" fetchpriority=\"high\"><\/section>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_1 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><section class=\"section detail-body\">\n<div>\n<div class=\"eyebrow\">Abast del servei<\/div>\n<h2>Atenci\u00f3 auxiliar per orientar i derivar consultes.<\/h2>\n<p class=\"cluster-parent\">Aquesta especialitat forma part dels nostres serveis de <a class=\"\" href=\"https:\/\/alfham.es\/ca\/serveis-auxiliars-barcelona\/\">serveis auxiliars a barcelona<\/a>. Pots consultar l' <a class=\"\" href=\"https:\/\/alfham.es\/ca\/serveis-auxiliars-barcelona\/especialitats\/\">\u00edndex d'especialitats<\/a> per comparar necessitats i triar el servei adequat.<\/p>\n<div class=\"detail-list\">\n<div><span>01<\/span><\/p>\n<section>\n<h3>Punt d'informaci\u00f3 i recorreguts<\/h3>\n<p>Situa el punt d'atenci\u00f3 i descriu les depend\u00e8ncies cap a les quals s'orienta el visitant. Els horaris d'obertura, les activitats de l'edifici i la senyalitzaci\u00f3 disponible ajuden a definir les tasques. \u00c9s \u00fatil disposar d'instruccions actualitzades per informar de manera coherent.<\/p>\n<\/section>\n<\/div>\n<div><span>02<\/span><\/p>\n<section>\n<h3>Derivaci\u00f3 al departament adequat<\/h3>\n<p>L'atenci\u00f3 auxiliar ajuda l'usuari a trobar el seu interlocutor. Explica quines q\u00fcestions es poden respondre i quines cal traslladar a l'equip del centre. No s'atribueixen al lloc decisions administratives, assessorament especialitzat ni funcions pr\u00f2pies d'altres professionals.<\/p>\n<\/section>\n<\/div>\n<div><span>03<\/span><\/p>\n<section>\n<h3>Aflu\u00e8ncia i organitzaci\u00f3 del lloc<\/h3>\n<p>Descriu els per\u00edodes de m\u00e9s entrada de p\u00fablic i si hi ha cita pr\u00e8via o un circuit d'espera. Amb aquesta informaci\u00f3 s'estudien les franges i les tasques. Els mitjans, les condicions d'atenci\u00f3 i els requisits concrets del lloc es defineixen a la proposta.<\/p>\n<\/section>\n<\/div>\n<\/div>\n<div class=\"cluster-budget\">\n<h3>Dades per demanar pressupost<\/h3>\n<ul>\n<li>Edifici, activitat i ubicaci\u00f3 a Barcelona.<\/li>\n<li>Horari i aflu\u00e8ncia aproximada d'usuaris.<\/li>\n<li>Informaci\u00f3 i orientaci\u00f3 que cal facilitar.<\/li>\n<li>Canal de derivaci\u00f3 al personal responsable.<\/li>\n<\/ul>\n<p>Explica'ns la ubicaci\u00f3 de la teva instal\u00b7laci\u00f3 a Barcelona i l'abast que necessites valorar. La nostra oficina \u00e9s al Carrer de la Bisbal, 37, 08041 Barcelona. Pots contactar-nos al 93 435 42 42.<\/p>\n<\/div>\n<\/div>\n<aside class=\"aside\">\n<div class=\"eyebrow\">Atenci\u00f3 comercial<\/div>\n<h3>Parlem de la teva instal\u00b7laci\u00f3<\/h3>\n<p>Demana una proposta amb les tasques i les franges que necessita la teva activitat.<\/p>\n<p><a class=\"button\" href=\"https:\/\/alfham.es\/ca\/contacte\/?servicio=Servicios%20auxiliares\">Demana una valoraci\u00f3 <span aria-hidden=\"true\">\u2197<\/span><\/a><a href=\"#te-llamamos\" class=\"aside-callback\">Prefereixo que em truqueu \u2197<\/a><a href=\"tel:+34934354242\">93 435 42 42 \u2197<\/a><\/aside>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_2 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><section class=\"section faq\">\n<div class=\"eyebrow\">Abans de contractar<\/div>\n<h2>Preguntes sobre aquest servei<\/h2>\n<details>\n<summary>\u00c9s adequat per a equipaments d'atenci\u00f3 al p\u00fablic?<\/summary>\n<p>Pots descriure les necessitats de l'equipament per estudiar el lloc. Han de quedar clars l'abast, les instruccions i les condicions de l'enc\u00e0rrec.<\/p>\n<\/details>\n<details>\n<summary>L'auxiliar pren decisions sobre tr\u00e0mits de l'usuari?<\/summary>\n<p>No es pressuposa aquesta funci\u00f3. L'atenci\u00f3 es limita a les tasques d'informaci\u00f3 i derivaci\u00f3 acordades amb el centre.<\/p>\n<\/details>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_3 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_3 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><section class=\"section ah-cluster-links\">\n<h2>Altres necessitats relacionades<\/h2>\n<div class=\"related-grid\"><a class=\"related\" href=\"https:\/\/alfham.es\/ca\/serveis-auxiliars-barcelona\/recepcio-auxiliar-per-a-empreses-a-barcelona\/\">Recepci\u00f3 auxiliar per a empreses a Barcelona<\/a><a class=\"related\" href=\"https:\/\/alfham.es\/ca\/serveis-auxiliars-barcelona\/gestio-auxiliar-de-visites-a-barcelona\/\">Gesti\u00f3 auxiliar de visites a Barcelona<\/a><a class=\"related\" href=\"https:\/\/alfham.es\/ca\/serveis-auxiliars-barcelona\/auxiliars-per-a-centres-logistics-a-barcelona\/\">Auxiliars per a centres log\u00edstics a Barcelona<\/a><a class=\"related\" href=\"https:\/\/alfham.es\/ca\/serveis-auxiliars-barcelona\/especialitats\/\">Consulta totes les especialitats<\/a><\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_4 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_4 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_4 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><div class=\"alfham-library\" data-library-id=\"1453\" data-library-type=\"llamada\"><div class=\"et_pb_section_5 et_pb_section et_section_regular et_block_section alfham-shell\"><div class=\"et_pb_row_5 et_pb_row et_block_row alfham-row\"><div class=\"et_pb_column_5 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module alfham-text\"><div class=\"et_pb_text_inner\"><section class=\"section callback-section\" id=\"te-llamamos\" aria-labelledby=\"callback-title\">\n<div class=\"callback-copy\">\n<div class=\"eyebrow\">Parlem del teu proper servei<\/div>\n<h2 id=\"callback-title\">Prefereixes que<br \/>et truquem?<\/h2>\n<p>Deixa'ns el tel\u00e8fon i et contactarem per valorar els serveis que necessita la teva empresa, comunitat o instal\u00b7laci\u00f3.<\/p>\n<p class=\"callback-scope\">Atenci\u00f3 comercial per contractar neteja, seguretat i serveis auxiliars.<\/p>\n<p><a class=\"text-link\" href=\"https:\/\/alfham.es\/ca\/contacte\/\">Ens vols explicar m\u00e9s coses? Demana pressupost \u2197<\/a><\/p>\n<div class=\"callback-jobs\">Busques feina? <a href=\"https:\/\/alfham.es\/ca\/treballa-amb-nosaltres\/\">Envia la teva candidatura aqu\u00ed \u2197<\/a><\/div>\n<\/div>\n<div class=\"ah-form callback-form\">\n<h3>Demana una trucada comercial<\/h3>\n<p class=\"form-intro\">Nom\u00e9s necessitem el teu tel\u00e8fon. Els camps amb * s\u00f3n obligatoris.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1943-o1\" lang=\"ca\" dir=\"ltr\" data-wpcf7-id=\"1943\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ca\/wp-json\/wp\/v2\/pages\/1399#wpcf7-f1943-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulari de contacte\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1943\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"ca\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1943-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-grid callback-fields\">\n\t<p><label>El teu nom<span class=\"wpcf7-form-control-wrap\" data-name=\"callback-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"callback-name\" \/><\/span><\/label><label>Tel\u00e8fon de contacte *<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-769\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-769\" \/><\/span><\/label><label class=\"full\">Servei que t'interessa<span class=\"wpcf7-form-control-wrap\" data-name=\"callback-service\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"callback-service\"><option value=\"Vull assessorament\">Vull assessorament<\/option><option value=\"Neteja\">Neteja<\/option><option value=\"Seguretat\">Seguretat<\/option><option value=\"Serveis auxiliars\">Serveis auxiliars<\/option><option value=\"Conserges i zeladors\">Conserges i zeladors<\/option><option value=\"Diversos serveis\">Diversos serveis<\/option><\/select><\/span><\/label>\n\t<\/p>\n<\/div>\n<p class=\"callback-consent\"><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-269\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-269\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Demano una trucada comercial d'ALFHAM i he llegit la <a href=\"https:\/\/alfham.es\/ca\/politica-de-privacitat\/\" target=\"_blank\" rel=\"noopener\">pol\u00edtica de privacitat<\/a>.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Demana una trucada comercial\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/section>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1925,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1399","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Auxiliars d&#039;informaci\u00f3 i atenci\u00f3 al p\u00fablic a Barcelona \u00b7 ALFHAM<\/title>\n<meta name=\"description\" content=\"Auxiliars d&#039;informaci\u00f3 i atenci\u00f3 al p\u00fablic a Barcelona. 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